Refund & Cancellation Policy

Mini Pass and Koloring Coach are monthly subscriptions that automatically renew until cancelled.

You may cancel a subscription through the Stripe customer portal in Settings → Your plan & usage → Manage membership.

Cancellation normally takes effect at the end of the current paid billing period. You may continue using paid features until then.

Cancelling a subscription does not delete your account, projects, or purchased Page Creations.

Used Page Creations and AI results already delivered are generally non-refundable, except when required by law or when we determine that a service failure or billing error justifies a refund or credit.

When a generation fails before a usable result is delivered because of a service error, the reserved Page Creation is normally returned to your balance. Contact Support if your balance does not correct itself.

Founding Lifetime is a one-time purchase, not a recurring subscription. Its benefits last only while Kolor Me Silly continues to operate and support the applicable Koloring Coach service.

Payments are processed by Stripe or another payment processor identified at checkout. Koloring Coach does not receive or store your full payment-card number.

The price, billing frequency, included allowances, applicable taxes, and any recurring-payment terms are shown before you complete a purchase. Unless the checkout page states otherwise, listed prices do not include taxes that may be calculated and added based on your billing location.

Your bank, card issuer, payment service, or currency provider may impose separate fees, currency-conversion charges, or exchange rates that Koloring Coach does not control.

A payment is not complete until it is successfully authorized and confirmed. We may delay or decline access to paid features when payment is incomplete, reversed, disputed, suspected to be fraudulent, or otherwise invalid.

Mini Pass and Koloring Coach monthly plans automatically renew each month at the applicable subscription price until you cancel.

Before purchase, the checkout flow will identify:

• That the subscription renews automatically;
• The amount charged at signup;
• The recurring price and billing interval;
• When recurring billing begins;
• How to cancel; and
• Any trial, discount, or promotional terms that apply.

By completing a subscription purchase, you authorize the payment processor to charge your selected payment method at each renewal until the subscription is cancelled.

After enrollment, you will receive or have access to an acknowledgment containing the subscription terms and cancellation instructions. Keep that acknowledgment for your records.

If we materially change a subscription’s recurring price or renewal terms, we will provide notice and obtain any consent required by applicable law before the change takes effect. If you do not agree with the change, you may cancel before the new price or term applies.

You may cancel a Mini Pass or Koloring Coach monthly subscription at any time through:

Settings → Your plan & usage → Manage membership

The Manage membership link opens the Stripe customer portal. Follow the cancellation instructions and retain the confirmation for your records.

If you cannot access your account or the portal does not work, use the Support page or email hello@kolormesilly.com from your account email address with “Cancel Subscription” in the subject line. Include enough information for us to identify the account, but do not email payment-card details.

Cancellation normally takes effect at the end of your current paid billing period. You retain access to the paid plan through that date unless we tell you otherwise or applicable law requires a different result. You will not be charged for another renewal after a timely cancellation is successfully processed.

A cancellation request received after a renewal has already been processed normally stops the next renewal; it does not automatically reverse the completed charge. You may still request a review under this Policy, and any rights provided by applicable law continue to apply.

Cancelling a subscription does not:

• Delete your Koloring Coach account;
• Delete projects, uploads, generated results, or Coach conversations;
• Refund prior charges automatically;
• Convert used Page Creations back into money; or
• Remove separately purchased Page Creations from your account.

Account and project deletion are separate actions explained in our Privacy Policy.

Mini Pass is a recurring monthly subscription that automatically renews at $7 per month, plus applicable taxes, until cancelled.

Cancel through Settings → Your plan & usage → Manage membership.

Cancellation normally takes effect at the end of the current paid billing period.

Mini Pass access continues through the end of that period unless otherwise required by law or stated during cancellation.

Included monthly Page Creations, Coach messages, or other allowances reset according to the plan terms shown at purchase.

Unused included allowances do not roll over and are not redeemable for cash, transferred, or refunded.

Partial-month or prorated refunds are not generally provided, except when required by law or approved under this Policy.

Koloring Coach is a recurring monthly subscription that automatically renews at $17 per month, plus applicable taxes, until cancelled.

Cancel through Settings → Your plan & usage → Manage membership.

Cancellation normally takes effect at the end of the current paid billing period.

Paid access continues through the end of that period unless otherwise required by law or stated during cancellation.

Included monthly Page Creations, Coach messages, or other allowances reset according to the plan terms shown at purchase.

Unused included allowances do not roll over and are not redeemable for cash, transferred, or refunded.

Partial-month or prorated refunds are not generally provided, except when required by law or approved under this Policy.

Founding Lifetime is a $297 one-time purchase, plus applicable taxes. It is limited to the first 250 eligible Founding Colorists unless we state otherwise in writing. It is not an automatically renewing subscription, and there is no recurring membership charge to cancel.

“Lifetime” refers to the commercial lifetime of the applicable Founding Lifetime program and Koloring Coach service as operated and supported by Kolor Me Silly. It does not mean the purchaser’s natural lifetime, the lifetime of any owner or employee, or guaranteed perpetual operation. Technology, features, models, providers, allowances, and service availability may change as permitted by the Terms & Conditions and applicable law.

Founding Lifetime includes the benefits and monthly allowances displayed and confirmed at the time of purchase. Monthly allowances refresh only while the applicable Koloring Coach service and Founding Lifetime program continue to operate. Unless expressly stated otherwise at purchase, unused monthly allowances do not roll over, transfer, or convert to cash.

Because Founding Lifetime is a one-time digital-service purchase, completed purchases are generally non-refundable after access or benefits have been provided. We will nevertheless review timely requests involving duplicate charges, incorrect charges, unauthorized transactions, inability to deliver the purchased access, material misdescription, service defects, or rights provided by applicable law.

If Kolor Me Silly discontinues Koloring Coach, this Policy does not promise a specific cash refund unless one is required by applicable law, the purchase confirmation, or another written commitment that governed your purchase. We may, where appropriate, offer a prorated refund, account credit, replacement benefit, transition period, or other remedy, but no optional remedy limits a non-waivable legal right.

Extra Page Creations are one-time purchases added to your Koloring Coach account balance.

Included plan Page Creations are used before separately purchased Page Creations unless the service states otherwise.

Purchased Page Creations do not expire merely because a monthly billing period ends.

Purchased Page Creations are tied to the purchasing account.

They may not be transferred, resold, exchanged between accounts, or redeemed for cash.

Used Page Creations are generally non-refundable because the requested AI processing has already occurred, except where required by law or where a verified service failure or billing error justifies a refund or credit.

Unused Page Creation pack refund requests are reviewed individually. Contact us promptly after purchase and before using the requested balance. In deciding whether to approve a discretionary refund, we may consider whether the balance is unused, whether access has been delivered, the reason for the request, fraud or abuse concerns, prior refunds, payment-processor limitations, and applicable law.

Deleting your account does not automatically create a right to a cash refund for unused Page Creations. Request any available refund review before asking us to delete the account. Nothing in this paragraph limits a non-waivable consumer right.

A Page Creation is generally treated as used when Koloring Coach successfully submits and completes the requested generation or delivers the resulting service, as reflected in our systems.

Dissatisfaction with an artistic choice, palette, style, interpretation, marker suggestion, or other subjective aspect of a successfully delivered AI result does not automatically qualify for a refund. AI outputs can vary and are creative suggestions rather than guarantees.

A result may still qualify for review when:

• No usable result was delivered because of a verified service error;
• The wrong balance was charged;
• The same request was charged more than once;
• The delivered feature materially failed to match what was purchased;
• The transaction was unauthorized; or
• Applicable law provides a refund or withdrawal right.

When practical, the first remedy for a generation problem may be restoration of the Page Creation, regeneration, correction of the balance, or service credit rather than a cash refund.

When a generation fails before a usable result is delivered because of a verified Koloring Coach or provider error, the reserved Page Creation is normally returned to your balance. If it does not return, contact Support so we can investigate and correct the balance.

If your balance is not corrected, contact Support and include:

• The account email address;
• The approximate date and time;
• The project name or identifier;
• A description or screenshot of the error; and
• The balance shown before and after the attempt, if known.

Do not include payment-card numbers or confidential material in a support request.

After verification, we may restore the Page Creation, correct the balance, provide a replacement generation, issue service credit, or provide a refund when appropriate or legally required.

A request may be declined when our records show that the generation completed and was delivered, the Page Creation was not charged, the problem resulted from prohibited use, or the request appears fraudulent or abusive. This does not limit applicable statutory rights.

If a subscription payment fails, Stripe may retry the payment according to its billing configuration. Paid features may be restricted or become unavailable until payment succeeds.

You can update your payment method through Settings → Your plan & usage → Manage membership. Continued payment failure may result in suspension or cancellation of the subscription.

You remain responsible for valid charges incurred before cancellation. We do not charge a separate Koloring Coach late fee unless one is disclosed and permitted by law, although your bank or payment provider may impose its own fees.

If you believe you were charged more than once, charged the wrong amount, or charged after a timely cancellation, contact us promptly at hello@kolormesilly.com with “Billing Error” in the subject line.

Include:

• Your account email address;
• The date of each charge;
• The amount of each charge;
• The last four digits of the payment method, if needed to identify the transaction; and
• A brief explanation of the issue.

Do not send a full card number, security code, or online-banking password.

Verified duplicate or incorrect charges will be corrected or refunded. If an error caused an improper renewal charge, we will provide the remedy required by applicable law.

If you believe a transaction was unauthorized, contact us and your bank, card issuer, or payment provider promptly. We may ask you to verify account ownership and transaction details and may temporarily secure or restrict the account while investigating.

Nothing in this Policy prevents you from exercising rights with your bank, card issuer, payment provider, or a consumer-protection authority. Those organizations control their own deadlines and investigation procedures.

To request a refund or billing review, use the Support page or email hello@kolormesilly.com from your account email address with “Refund Request” or “Billing” in the subject line.

Include:

• Your account email address;
• The purchase date;
• The amount and product purchased;
• The reason for the request;
• Whether any Page Creations or plan benefits were used;
• The relevant Stripe receipt or transaction identifier, if available; and
• Supporting screenshots or error details, where relevant.

Submit requests promptly after discovering the issue. Delay may affect our ability to investigate transaction records or provide a discretionary remedy, but it does not reduce any longer period guaranteed by applicable law.

We may verify account ownership, payment status, usage, delivery records, generation history, prior refunds, fraud signals, and other information reasonably needed to review the request.

We aim to acknowledge a complete request within a reasonable period. Complex cases, suspected fraud, provider investigations, or legal requirements may take longer. We do not promise approval merely because a request was submitted.

Approved refunds are normally issued to the original payment method. The time for funds to appear depends on Stripe, the card network, the bank, and the payment method.

We may use another lawful refund method when the original method is unavailable, the payment processor requires it, or applicable law permits it. We will not ask you to pay an advance fee to receive a refund.

A refund may result in removal of the corresponding Page Creations, plan access, or other benefits. If only part of a purchase is refunded, the corresponding benefits may be reduced proportionally where technically and legally appropriate.

Taxes will be refunded when required by law and supported by the payment processor. Currency-conversion differences and fees imposed independently by a bank or payment provider may not be refundable by Koloring Coach.

Contacting Koloring Coach first may allow a billing issue to be corrected quickly, but you are not required to give up any right to contact your bank, card issuer, payment provider, or consumer-protection authority.

If a chargeback or payment dispute is opened, we may provide the payment processor with relevant records, including purchase confirmation, acceptance records, account usage, delivery information, cancellation records, support communications, and this Policy.

We may temporarily restrict paid features associated with a reversed or disputed payment while the dispute is pending. We will not retaliate against a user for exercising a lawful payment or consumer right.

Nothing in this Policy excludes, waives, or limits rights that cannot lawfully be excluded or waived.

Depending on where you live, you may have rights concerning:

• Automatic-renewal disclosures and consent;
• Easy cancellation;
• Renewal or price-change notices;
• Cooling-off or withdrawal periods;
• Defective or misdescribed digital services;
• Unauthorized transactions;
• Refund timing; and
• Complaints to regulators or payment providers.

If applicable law gives you a stronger right than this Policy, the law controls.

For jurisdictions that provide a withdrawal period for online digital content or services, requesting immediate access or generation may affect the withdrawal right only when the legally required disclosure and affirmative consent have been obtained. Koloring Coach will not treat this Policy alone as a waiver of a withdrawal right that requires a separate affirmative action.

We may update plan prices, included allowances, features, or this Policy as permitted by the Terms & Conditions and applicable law.

Changes apply prospectively. We will not retroactively change the refund terms that governed a completed purchase when doing so would violate applicable law or a binding purchase confirmation.

For material subscription changes, including applicable price increases, we will provide notice and obtain consent when required. You may cancel before the change takes effect.

We will update the “Last updated” date when this Policy changes.

Kolor Me Silly, operator of Koloring Coach

Email: hello@kolormesilly.com

Website: koloringcoach.com

For cancellations, billing questions, or refund requests, use the Support page or contact us from your account email address.

See also:

• Privacy Policy
• Terms & Conditions
• Cookie & Browser Storage Policy
• Copyright & Intellectual Property Policy
• Accessibility Statement
• Support