Contact & Support

Use the Submit a ticket form with or without an account, or email hello@kolormesilly.com. For account-specific help, use your account email whenever possible. If you're signed in, you can also use Settings → Send feedback to report a problem or suggest a feature; basic page and device context may be attached.

Tell us what you were doing, the page, what happened and what you expected, your device and browser, and the approximate time. A screenshot may help if safe to share. Cover unrelated private information. Never send passwords, authentication tokens, complete payment-card numbers, security codes, identification, or other highly sensitive details.

Messages are reviewed as soon as reasonably possible. Response times vary with request volume, weekends, holidays, complexity, and outside providers; no particular response or resolution time is guaranteed unless required by law.

Account-specific changes and disclosures may require identity verification. We never ask for your password. For billing questions, include the charge date and amount if useful, not full card details. For marker mismatches, identify the brand, set, and code. Color on screens and paper can vary.

• Cancel or change your plan: Settings → Your plan & usage → Manage membership. Cancellation does not delete projects or your account; see the Refund & Cancellation Policy.
• Delete or archive a project: Open the page from My Projects. Archiving keeps it in your account, available through the Archived pages filter; deleting removes active content, subject to the Privacy Policy's retention exceptions.
• Delete your account: Use Settings → Delete my account after confirming your identity, or Submit a ticket — for help with deletion. Some billing, fraud-prevention, security, dispute, and legal records may be retained.
• A generation failed: A reserved Page Creation is normally returned automatically. Check Your plan & usage after refreshing. If the balance still looks wrong, Submit a ticket — include the approximate time and project name.
• An unexpected result: AI-generated results vary and can contain mistakes. Try a different vibe, creative level, or custom direction. Submit a ticket — if the feature isn't working as described.
• Marker suggestion looks wrong: Marker Matching is in Beta. Lighting, display, paper, and ink batches can change perceived color. Submit a ticket — include the brand, set, code, and mismatch.
• Report an artist's work: Follow the Copyright & Intellectual Property Policy, then Submit a ticket — with “Copyright Report” as your topic in the message. Provide enough detail to locate the work without accessing another person's private project. To respond to an IP report, say “Response to IP Report” in your message.

Support may access limited account, project, transaction, feedback, and technical information when reasonably necessary to verify a request, investigate an issue, prevent fraud, comply with law, or provide help. Not every request involves reviewing an uploaded page. If project content is needed, we may ask for permission or ask you to share the relevant material.

Requests may be retained as needed to resolve issues, document outcomes, prevent abuse, or meet legal obligations. See the Privacy Policy. Support cannot provide legal advice, determine copyright ownership, or guarantee a specific AI result. Some problems require a service provider's review.

For security concerns, do not publicly disclose a suspected vulnerability or access someone else's data. This inbox is not an emergency service; if someone is in immediate danger, contact local emergency services.

• Privacy Policy
• Terms & Conditions
• Refund & Cancellation Policy
• Cookie & Browser Storage Policy
• Copyright & Intellectual Property Policy
• Accessibility Statement

Kolor Me Silly, operator of Koloring Coach · hello@kolormesilly.com. This page does not replace the applicable policies.